2781 Macarthur Boulevard, Suite G3 Santa Ana, California 92704, United States
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Please help us to take care of our staff and clients
Please help us to take care of our staff and clients
Face Masks are required for everyone entering the hospital.
Healthier Pet Veterinary Care POLICIES
APPOINMENTS
To better serve you and your pet we require all patients be seen by appointment. Appointments allow the doctor to devote their full attention to your pet, fully and clearly inform you on whatever treatment your pet may need and answer any questions you have. Appointments also help prevent congestion in the lobby area which in turn allow the receptionists to speak with you clearly both upon check in and check out and further answer any questions you might have. Preventing congestion also helps reduce stress on your pet. When there’s too many people, or too many other pets, it can be over-stimulating and stressful on what may be an already stressful visit to the vet.
DROP OFFS
Certain situations require more time than the usual allotted 30minutes of an appointment, i.e.; multiple x-rays, a timed blood test, bandaging, and sometimes a pet that is prone to being extra nervous and a little more to handle. Sometimes even a pet that may be sensitive and in pain will take more time and may sometimes need a mild sedation.
Drop Off appointments consist of you leaving your pet with us anytime between 8:30am and 10am and picking up towards the end of the day; this sort of appointment allows us the time needed to work with your pet and complete all necessary treatments.
Whether a drop off appointment is needed will be determined at the time of scheduling.
PAYMENT
Payment is expected when services are rendered. In order to focus on your pets needs, and to reduce costs, we do not bill. If you have any financial concerns or constraints, please let the staff know at check in so that the doctor can create a treatment plan that works with you.
We accept debit cards, credit cards (Discover, Visa, MasterCard) and cash. We no longer accept checks.
Care Credit is also accepted. This program allows you to pay off your bill in payments and up to the first 6 months are interest free. To see if you qualify for Care Credit visit their website at: http://www.carecredit.com/ or contact them at: (800) 677-0718
Pet Insurance is another popular option to assist with payment. Please refer to our pet insurance page for further details and websites.
CANCELLATIONS
Please note that Healthier Pet Veterinary Care has a 24-HOUR CANCELLATION POLICY.
Cancellations require 4hrs advance notice. Please be advised that a late cancellation fee will be applied.
No-show/no-call appointments will be charged a $54 fee.
GOING PAPERLESS
In an effort to help our environment we are going paperless. For that reason, we are happy to provide invoices, patient records and any other documents requested via email .
RETURN/REFUND
Non-Prescription Drug Product Returns
Unopened nonprescription items in their original packaging may be returned for a full refund up to a maximum of 30 days from the date of purchase.
Refunds are provided via original tender (check, credit card or cash) or a credit applied to a client’s account. We can provide a cash refund to a maximum of fifty dollars.
Prescription Drug Returns and Services Provided
Prescribed medications and payment for services rendered at our hospital are NON refundable or exchangeable.
Pet Foods and Prescription Diets
If you wish to return or exchange unopened cans or unopened bags, you may do so as long as the items are in their original packaging and up to a maximum of 30 days from the date of purchase.
Refunds are provided via original tender (check, credit card or cash) or a credit applied to a client’s account. We can provide a cash refund to a maximum of fifty dollars.
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